Jobs at Klardaten

What you will do

• Guide technical setup and diagnose connectivity, permission, and data-access issues.
• Use logs and simple API requests to identify whether a problem is in DATEV, Klardaten, or the connected application.
• Coordinate fixes with the customer and IT provider, then repeat the action that previously failed.
• Report product errors to engineering with steps to reproduce them and the relevant logs.
• Improve troubleshooting guides and share solutions with the team.

After three months

• You independently handle common installations and technical support cases.
• You explain the next step to customers and give engineering enough information to investigate product errors.
• Your documented solutions help colleagues resolve recurring issues.

Required skills

This role could suit you if you work as an IT specialist, at a DATEV IT provider, or in technical support for business software.

• Experience resolving technical support cases for business customers or carrying out software implementations independently.
• A structured approach to troubleshooting and confidence reading logs.
• Understanding of Windows users, services, and permissions; ability to use documented HTTP/API requests and read JSON responses.
• Business-fluent German for customer communication and good English.
• You follow up on open cases and handle customer access and information carefully.

Useful experience

• Installing, administering, or troubleshooting DATEV environments, including SmartIT or DATEVasp.
• Application support or implementation for ERP, accounting, or document-management software.
• Experience with MCP clients, authentication, or small scripts for diagnostics.

What you will do

• Discuss customers' working practices and advise them on where they can use Klardaten.
• Plan onboarding, check prerequisites with customers and IT providers, and oversee setup through to completion.
• Prepare training for each customer and practise the steps they need for their daily work.
• After setup, discuss which features customers use and where they need more help. Involve technical support when they encounter technical errors.
• Share customer feedback with engineering and improve training and guides based on recurring questions.
• Handle contract renewals. This role has no revenue targets.

After three months

• You independently plan and manage routine onboarding, from checking prerequisites to customer training.
• You can advise customers based on their working practices and deliver training that fits their needs.
• You support ongoing use and upcoming contract renewals, and work with the relevant colleagues on outstanding product questions.

Required skills

This role could suit you if you help customers adopt software or manage digital processes and staff training in a tax firm.

• Practical experience in customer service, software implementation, or coordinating digital processes in a tax firm.
• Business-fluent German for customer conversations and concise emails; good English.
• Confidence learning software, following setup guides, and identifying when technical help is needed.
• The ability to explain a workflow clearly and check that the customer can use it.
• You keep track of several customers, record agreements, and follow up on outstanding tasks.

Useful experience

• Tax-firm experience, training as a tax clerk, or practical DATEV knowledge.
• Onboarding or customer success for business software.
• Experience delivering training or using AI tools and automation in daily work.